Effective Date: 1st march 2025
At SHIPLORE (OPC) PRIVATE LIMITED, we are committed to a seamless and transparent return, refund, and replacement process for all stakeholders, including Manufacturers, Distributors, Retailers, and Buyers. This policy outlines the procedures and conditions for cancellations, returns, refunds, and replacements.
Certain products and services are non-cancellable and non-refundable, including:
✔ Perishable goods (vegetables, gourmet food).
✔ Medicines and pharmaceutical products.
✔ Customized, made-to-order, or personalized items.
✔ Digital services, once activated.
Returns apply only to products for which the Manufacturer, Distributor, or Seller has explicitly provided a return window. If no return policy is mentioned, the default return period is 48 hours from delivery.
A product may be returned under the following conditions:
✔ Damaged or Defective Product – The item is received in broken or defective condition.
✔ Incorrect Product Received – The delivered product does not match the listing details.
✔ Missing Parts or Accessories – Essential components are missing.
✔ Expired Product – Applicable to perishable goods and medicines.
✔ Packaging Tampered or Opened – The package appears tampered with upon delivery.
⛔ Non-Eligible Return Reasons:
❌ Change of mind after purchase.
❌ Minor color or packaging differences that do not impact functionality.
❌ Damage due to misuse by the buyer.
❌ Perishable goods (unless damaged on arrival).
❌ Personal-use products (e.g., hygiene items, medicines, undergarments) unless defective.
✔ All buyers must record an unboxing video when opening the package upon delivery.
✔ The video must clearly show:
✔ Must define a clear return policy for their products.
✔ If no return policy is specified, Distributors can request a return within 48 hours of delivery.
✔ Manufacturers bear the return shipping costs unless stated otherwise.
✔ Manufacturers handle refunds and replacements for their products.
✔ Must specify return policies for Retailers.
✔ If no policy is mentioned, Retailers can request a return within 48 hours.
✔ Distributors bear the return shipping costs unless agreed otherwise.
✔ Responsible for processing refund & replacement claims from Retailers.
✔ Must provide a clear return policy for their customers.
✔ If no policy is specified, Customers can request a return within 48 hours.
✔ Retailers bear the return shipping costs unless stated otherwise.
✔ Responsible for issuing refunds & replacements to customers.
✔ Can initiate return/refund requests within the specified return window.
✔ Refunds will be processed within 7 business days after return approval.
✔ Replacement requests are subject to stock availability.
✔ Some products may be non-returnable (e.g., medicines, perishable goods).
Step 1: Initiate a Return Request
✔ Log in to SHIPLORE (OPC) PRIVATE LIMITED and go to the Orders section.
✔ Select the product and choose Return or Replacement.
✔ Provide a valid reason along with an unboxing video showing the issue.
Step 2: Verification & Approval
✔ The Manufacturer, Distributor, or Seller will review the request.
✔ If approved, return shipping details will be shared.
✔ In case of disputes, SHIPLORE (OPC) PRIVATE LIMITED will mediate resolution.
Step 3: Return Pickup & Shipping
✔ If Shiplore-managed logistics is used, return pickup will be scheduled.
✔ If Seller/Distributor-managed logistics is used, the Buyer must ship the product back.
✔ Returns must be shipped within 3 days of approval, or the request will be canceled.
Step 4: Refund Processing
✔ Once the returned item is received and inspected, the refund will be processed.
✔ Refunds are credited to the Shiplore Wallet or original payment method within 7 business days.
✔ If a replacement is requested, the Seller/Distributor will ship a new item (if available).
✔ Only licensed Retailers can process returns.
✔ Prescription medicines are non-returnable, except for damages or expiry.
✔ OTC medicines can be returned if damaged or incorrect.
✔ Must be unused, unwashed, and in original packaging.
✔ Return window: 7 days.
✔ Returns accepted only if damaged upon arrival.
✔ No returns after 6 hours of delivery.
✔ Must include all accessories, warranty cards, and packaging.
✔ Return window: 7 days.
✔ Defective products may be replaced or repaired under warranty.
✔ If Shiplore handles return logistics:
✔ If the Seller/Distributor manages returns:
⛔ Return shipping is NOT covered if the return is due to the buyer’s mistake (e.g., incorrect order, change of mind).
✔ If a return request is disputed, Shiplore will review the case and request additional proof (images, videos, invoices).
✔ If resolved in favor of the Buyer, a refund or replacement will be issued.
✔ If resolved in favor of the Seller/Distributor, the return request will be rejected.
✔ Manufacturers, Distributors, and Retailers must define their return policies. If not specified, a default 48-hour return policy applies.
✔ Refunds will be issued only after product inspection.
✔ Excessive or fraudulent return requests may lead to account suspension.
✔ Shiplore is NOT responsible for seller-handled returns.
For return-related inquiries, contact SHIPLORE (OPC) PRIVATE LIMITED Customer Support:
Email: admin@Shiplore.in