Effective Date: 1st March 2025
Welcome to SHIPLORE (OPC) PRIVATE LIMITED ("the Website"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform. By using SHIPLORE (OPC) PRIVATE LIMITED, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
We collect different types of information based on your interaction with SHIPLORE (OPC) PRIVATE LIMITED. This includes:
1.1 Personal Information
When registering or using the platform, we may collect the following details:
· Full Name
· Contact Information (Phone Number, Email Address)
· Business Information (GST Number, PAN, Aadhar, FSSAI License, etc.)
· Banking and Payment Details
1.2 Transactional Information
· Product listings, pricing, and purchase history
· Order details, returns, refunds, and transaction records
· Payment processing and wallet transactions
1.3 Technical Information
· IP Address
· Device type and browser information
· Cookies and tracking technologies
· Log data (such as pages visited and time spent on the site)
2. How We Use Your Information
We use the collected data for the following purposes:
· Account Creation & Verification: To validate and register users as Manufacturers, Distributors, Sellers, or Customers.
· Order Processing & Delivery: To facilitate smooth transactions between buyers and sellers.
· Payment & Wallet Services: To manage commissions, wallet transactions, and refunds.
· Customer Support & Dispute Resolution: To handle queries, complaints, and disputes.
· Security & Fraud Prevention: To prevent unauthorized access, fraud, and policy violations.
· Marketing & Promotions: To provide personalized offers, advertisements, and updates.
3. Data Sharing & Disclosure
We do not sell, trade, or rent personal information to third parties. However, we may share data in the following situations:
· With Business Partners: Trusted service providers (such as payment gateways, logistics providers) who assist in platform operations.
· Legal Compliance: If required by law enforcement agencies, courts, or government regulations.
· In Case of Business Transfer: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We implement strict security measures to protect user data from unauthorized access, loss, or misuse, including:
· Encrypted data transmission
· Secure payment processing
· Access controls and authentication measures
Users are responsible for keeping their login credentials confidential. SHIPLORE (OPC) PRIVATE LIMITED will never ask for sensitive information such as passwords via phone or email.
5. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience and gather analytics. Users can manage or disable cookies in their browser settings; however, this may affect platform functionality.
6. User Rights & Choices
Users have the right to:
· Access, update, or delete their personal information.
· Opt out of marketing communications.
· Request account deactivation.
To exercise these rights, users can contact our Customer Support Team.
7. Retention of Data
We retain user information as long as necessary for business operations, compliance with legal requirements, and fraud prevention. After account termination, data may be retained for a limited period as required by law.
8. Third-Party Links
SHIPLORE (OPC) PRIVATE LIMITED may contain links to third-party websites. We are not responsible for their privacy policies or practices. Users should review the privacy policies of these external sites before providing any personal information.
9. Children's Privacy
Our platform is intended for business entities and is not designed for individuals under 18 years of age. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Continued use of SHIPLORE (OPC) PRIVATE LIMITED after policy changes constitutes acceptance of the revised terms.
11. Contact Us
For any privacy-related queries, please contact us at:
Email: admin@shiplore.in
Product Content Repsonsibility Policy
Seller / Retailer / Shop Keeper Responsibility:
The Seller / Retailer / Shop Keeper is fully responsible for all product content they upload, including product images, videos, and video links. All content used in the product listing must be original or legally permitted for use by the Seller / Retailer / Shop Keeper.
Shiplore Review Before First Publish:
When a product is created for the first time, Shiplore will review the product listing before publishing it.
Shiplore’s review is limited to checking whether the content contains any vulgar, abusive, illegal, or inappropriate material.
Shiplore does not verify whether the images, videos, or other content are copied or copyrighted. That responsibility remains solely with the Seller / Retailer / Shop Keeper.
Rejection of Vulgar Content:
If Shiplore finds any vulgar, abusive, or inappropriate content in the product images, videos, video links, or written descriptions, the product will not be published.
Post-Publication Changes:
After a product is published, if the seller later edits the product and adds any vulgar, abusive, misleading, illegal, or copyrighted content without permission, Shiplore reserves the right to take strict action, including:
Removing or deleting the product from the platform
Disabling or suspending the seller’s shop/account
Issuing a final warning to the seller
Charging penalties or fines as per company policy
At SHIPLORE (OPC) PRIVATE LIMITED, we are committed to a seamless and transparent return, refund, and replacement process for all stakeholders, including Manufacturers, Distributors, Retailers, and Buyers. This policy outlines the procedures and conditions for cancellations, returns, refunds, and replacements.
Certain products and services are non-cancellable and non-refundable, including:
✔ Perishable goods (vegetables, gourmet food).
✔ Medicines and pharmaceutical products.
✔ Customized, made-to-order, or personalized items.
✔ Digital services, once activated.
Returns apply only to products for which the Manufacturer, Distributor, or Seller has explicitly provided a return window. If no return policy is mentioned, the default return period is 48 hours from delivery.
A product may be returned under the following conditions:
✔ Damaged or Defective Product – The item is received in broken or defective condition.
✔ Incorrect Product Received – The delivered product does not match the listing details.
✔ Missing Parts or Accessories – Essential components are missing.
✔ Expired Product – Applicable to perishable goods and medicines.
✔ Packaging Tampered or Opened – The package appears tampered with upon delivery.
⛔ Non-Eligible Return Reasons:
❌ Change of mind after purchase.
❌ Minor color or packaging differences that do not impact functionality.
❌ Damage due to misuse by the buyer.
❌ Perishable goods (unless damaged on arrival).
❌ Personal-use products (e.g., hygiene items, medicines, undergarments) unless defective.
✔ All buyers must record an unboxing video when opening the package upon delivery.
✔ The video must clearly show:
✔ Must define a clear return policy for their products.
✔ If no return policy is specified, Distributors can request a return within 48 hours of delivery.
✔ Manufacturers bear the return shipping costs unless stated otherwise.
✔ Manufacturers handle refunds and replacements for their products.
✔ Must specify return policies for Retailers.
✔ If no policy is mentioned, Retailers can request a return within 48 hours.
✔ Distributors bear the return shipping costs unless agreed otherwise.
✔ Responsible for processing refund & replacement claims from Retailers.
✔ Must provide a clear return policy for their customers.
✔ If no policy is specified, Customers can request a return within 48 hours.
✔ Retailers bear the return shipping costs unless stated otherwise.
✔ Responsible for issuing refunds & replacements to customers.
✔ Can initiate return/refund requests within the specified return window.
✔ Refunds will be processed within 7 business days after return approval.
✔ Replacement requests are subject to stock availability.
✔ Some products may be non-returnable (e.g., medicines, perishable goods).
Step 1: Initiate a Return Request
✔ Log in to SHIPLORE (OPC) PRIVATE LIMITED and go to the Orders section.
✔ Select the product and choose Return or Replacement.
✔ Provide a valid reason along with an unboxing video showing the issue.
Step 2: Verification & Approval
✔ The Manufacturer, Distributor, or Seller will review the request.
✔ If approved, return shipping details will be shared.
✔ In case of disputes, SHIPLORE (OPC) PRIVATE LIMITED will mediate resolution.
Step 3: Return Pickup & Shipping
✔ If Shiplore-managed logistics is used, return pickup will be scheduled.
✔ If Seller/Distributor-managed logistics is used, the Buyer must ship the product back.
✔ Returns must be shipped within 3 days of approval, or the request will be canceled.
Step 4: Refund Processing
✔ Once the returned item is received and inspected, the refund will be processed.
✔ Refunds are credited to the Shiplore Wallet or original payment method within 7 business days.
✔ If a replacement is requested, the Seller/Distributor will ship a new item (if available).
✔ Only licensed Retailers can process returns.
✔ Prescription medicines are non-returnable, except for damages or expiry.
✔ OTC medicines can be returned if damaged or incorrect.
✔ Must be unused, unwashed, and in original packaging.
✔ Return window: 7 days.
✔ Returns accepted only if damaged upon arrival.
✔ No returns after 6 hours of delivery.
✔ Must include all accessories, warranty cards, and packaging.
✔ Return window: 7 days.
✔ Defective products may be replaced or repaired under warranty.
✔ If Shiplore handles return logistics:
✔ If the Seller/Distributor manages returns:
⛔ Return shipping is NOT covered if the return is due to the buyer’s mistake (e.g., incorrect order, change of mind).
✔ If a return request is disputed, Shiplore will review the case and request additional proof (images, videos, invoices).
✔ If resolved in favor of the Buyer, a refund or replacement will be issued.
✔ If resolved in favor of the Seller/Distributor, the return request will be rejected.
✔ Manufacturers, Distributors, and Retailers must define their return policies. If not specified, a default 48-hour return policy applies.
✔ Refunds will be issued only after product inspection.
✔ Excessive or fraudulent return requests may lead to account suspension.
✔ Shiplore is NOT responsible for seller-handled returns.
Address: Office Add, IIT Market, GROUND FLOOR, SHOP PREMISES NO 03/1 D, BLOCK A N HOUSE, Tirandaz, Powai, Mumbai, Maharashtra 400076
By using Shiplore.in, you acknowledge and agree to this Privacy Policy.